Privacy policy
For proper treatment it is necessary for the treating therapist to maintain a client record. This is also a legal obligation under the Medical Treatment Contracts Act (WGBO). Your record contains notes about your health and information about the examinations and treatments carried out.
The record may also include information necessary for your treatment that the treating therapist, with your explicit consent, has requested from another healthcare provider such as your GP.
We do our best to protect your privacy. This means, among other things, that we:
- handle your personal and medical data with care;
- ensure that unauthorised persons have no access to your data.
Only your treating therapist has access to the data in your record.
Your treating therapist has a legal duty of confidentiality (professional secrecy).
The data in your record may also be used for the following purposes:
- To inform other healthcare providers, for example when therapy has concluded or when referring you to another practitioner. This only happens with your explicit consent.
- For use by a substitute during my absence.
- For anonymised use during peer review.
- A small part of your record data is used for financial administration so that the treating therapist or their administrator can issue an invoice.
- Sending newsletters.
- Sending information to clients via WhatsApp, SMS or email.
If the treating therapist wishes to use your data for any other purpose, you will be informed first and your explicit consent will be requested.
Retention period of personal records
Only data relevant to your treatment and compliant with legal requirements is collected in the digital personal record. The retention period for record data is 15 years and applies to persons aged 18 and over. The retention period for financial data is 7 years.
Privacy on healthcare invoices
The invoice you receive contains the information required by your health insurer so that you can submit it for reimbursement.
Your name, address and place of residence — your client number, BSN and/or date of birth — the date of treatment — Consultation Acupuncture 24104 / Consultation Tuina 24105 / Chinese herbal medicine 24101.
Sharing your data with third parties
Your personal data is only shared with third parties when necessary for administrative processing (for example an accountant), website maintenance (web developer), or to comply with a legal obligation.
Secure environment
Appropriate measures are in place to protect your data against misuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. The website of Acupunctuur Yvonne Tsang uses an SSL certificate to ensure security.
Access to personal data
You have the right to view, correct or delete your personal data. You can send your request to info@yvonnetsang.nl or call +31 6 12 93 05 90.
Google Analytics & Cookies
Our website uses Google Analytics 4 (GA4), a web analytics service provided by Google Ireland Limited, to understand how visitors use our website and improve its functionality and user experience.
Google Analytics may collect information such as:
- Pages visited and interactions with the website.
- Approximate geographical location.
- Device type, browser and operating system.
- Website usage statistics and session information.
We have configured Google Analytics to minimise the collection of personal data where possible.
Analytics cookies and similar tracking technologies are only activated after you have provided your consent, where required by applicable privacy legislation. You can withdraw or change your consent at any time through our cookie settings.
Information collected through Google Analytics may be processed by Google, including outside the European Economic Area (EEA). Where applicable, appropriate safeguards are used in accordance with the GDPR.
For more information about how Google processes personal data, please refer to Google's Privacy Policy.